AI for Escalation and Complaint Resolution

Every enterprise faces moments when customer relationships hang by a thread. A failed product...

AI Customer Service

Announcing Our New Partnership with Vendux

Today, we're announcing our partnership with Vendux, North America's leading provider of vetted...

AI Sales, Partners

AI for Customer Onboarding and Product Setup

Onboarding is the most decisive moment in a customer’s lifecycle. A product may have...

AI Customer Service

AI for Billing and Refund Automation

Billing and refunds may not be the flashiest part of customer service, but they are among the most...

AI Customer Service

AI Churn Prediction: Spot and Prevent Customer Loss

Customer churn, the rate at which customers stop doing business with you, is one of the most...

AI Customer Service

When Crisis Hits: How AI Customer Service Workforces Build Unbreakable Operational Resilience

Why the smartest companies are creating customer support and customer service AI workforces that...

AI Customer Service

Universal Connector v2: From API Setup to AI Action in Minutes

Creating an AI workforce that operates seamlessly across your tech stack shouldn't require an...

EverWorker, AI Thought Leadership

AI Customer Journey Mapping: From Data to Insights

Customer journey mapping has long been a powerful tool for understanding how people interact with a...

AI Customer Service

AI for Customer Retention

Customer acquisition costs continue to rise while buyer attention gets harder to earn. That is why...

AI Customer Service