Exchange Setup Compliance Agent Launches: Zero $0 Orders, Clean Accounting, Full Audit Trails

Exchange Setup Compliance Agent Launches: Zero $0 Orders, Clean Accounting, Full Audit Trails

Manual exchange setups cause $0 orders, tax errors, and reconciliation headaches. Finance teams fix them later. CX teams get stuck in the middle. It’s inefficient and risky.

Our Exchange Setup Compliance Agent standardizes the flow. It enforces rules, applies correct pricing/tax/shipping, generates proper documents, and produces a complete audit trail—every time.

What It Does

Validates eligibility, computes net dues, creates compliant exchange orders in Shopify, applies adjustments or credits, and routes exceptions for approval. Accounting receives clean entries. Compliance receives logs.

In Action

An agent requests an exchange for a size swap. The worker calculates taxes and shipping, issues the correct order and documents, and posts the audit link to Zendesk. No $0 shortcuts. No back-office rework.

Blueprint

User Input Triggered on exchange request or initiated manually via command.
Knowledge Sources Accounting rules for exchanges vs. returns; tax/shipping configurations and policy exceptions; product catalog and pricing rules.
Agent Orchestration Validate eligibility and compute net dues; generate compliant exchange order; apply payment adjustments or gift credits; log audit artifacts; route exceptions for approval.
Integrations Shopify; ERP/Accounting; Zendesk; Slack/Email for approvals.
Output Compliant exchange orders with full audit trail; exception queue with decision summaries; accounting notifications and daily reconciliation files.

Who Benefits Most

CX leaders who want predictable exchanges and fewer escalations. Finance leaders who need governed flows and auditability. Ops leaders who want consistency without slowing agents down.

Business Impact

~500 incidents avoided/year from noncompliant setups; rework savings that can exceed $75,000 at conservative assumptions; 100% governed exchanges with audit logs.

Explore more Customer Support AI worker use cases

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